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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erik Anderson

Erik Anderson

October 7, 2026

5  out of  5
rating by Erik Anderson
"Been with Kurt and this office for over 5 years. Worked with different csr's who are always helpful and knowledgeable. When I needed changes to my policy it was always easy and they did the work for me."
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Alexandra Peterson

September 29, 2026

5  out of  5
rating by Alexandra Peterson
"Communicative. Helpful. There when you need them."
We responded:
"Thank you so much for the 5-star review, Alexandra! We appreciate your trust in our team!"
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Kraig Koelbl

September 25, 2026

5  out of  5
rating by Kraig Koelbl
"Very enjoyable experience working with Casey. He was very thorough and patient while explaining what coverage i needed. Was able to save me a significant amount of money."
We responded:
"Hi Kraig, thank you so much for the great review! We're glad to hear that you had a positive experience working with Casey and that he was able to help you save money. We appreciate you choosing our office!"
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renee lund

September 22, 2026

5  out of  5
rating by renee lund
"Friendly staff!"
We responded:
"Thank you for the great review, Renee. We appreciate your trust in our team!"
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Travis Steinfeldt

September 22, 2026

5  out of  5
rating by Travis Steinfeldt
"Working with Halle H. has nothing but positive!!!

Very helpful with any questions I may have and responds almost immediately!!!!!"
We responded:
"Thank you for the great review, Travis! We are glad that you had a great experience working with Halle!"
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STEVE SIMON

September 19, 2026

5  out of  5
rating by STEVE SIMON
"Always very responsive to what my insurance needs are. Peyton is always very pleasant to work with and very knowledgeable."
We responded:
"Thank you so much for the great review, Steve! We're happy that you had a great experience working with Peyton!"
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Timothy Dolan

September 18, 2026

5  out of  5
rating by Timothy Dolan
"Amazing people they help you, and they are nice"
We responded:
"Thank you for the great review, Timothy! We appreciate you and are glad you had a great experience with our team!"
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Jacob Erickson

September 10, 2026

5  out of  5
rating by Jacob Erickson
"Kurt and his staff are phenomenal. He is extremely knowledgeable on everything insurance related. He makes it easy to contact him and he can work around your busy schedule. I am a busy professional with four kids and on short notice Kurt accommodated an appointment for me and even provided toys and healthy snacks to entertain the kids while we worked. They have many options for appointments and efficient payments (phone app, email, phone call, in-person, etc.). Whatever you need, they have the answers and make it all a painless process. If you're looking for someone to take care of everything so you don't have to worry about the details, Kurt and his staff is the team you're looking for."
We responded:
"Thank you for the thoughtful review, Jacob! We're so glad our team could accommodate your busy schedule and make the process easy for your whole family. We truly appreciate your trust and recommendation!"
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Izzy Hillger

September 10, 2026

5  out of  5
rating by Izzy Hillger
"The best agent I’ve ever worked with for insurance. Super responsive and helpful. We had to file a claim and it was super easy and they followed up personally to make sure everything was okay. Also very active in the community! Highly suggest Kurt!"
We responded:
"Thank you, Izzy! We're glad our team could make the claims process easier and provide the personal follow-up you deserved. We appreciate your kind words and recommendation!"
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Katherine Erlandson

September 9, 2026

5  out of  5
rating by Katherine Erlandson
"Prompt friendly service"
We responded:
"Thank you for the 5-star review, Katherine! We appreciate you choosing our office!"
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Jean Seely

September 3, 2026

5  out of  5
rating by Jean Seely
"The team has been amazing! From helping me get the claim filed to answering my questions to following up with me."
We responded:
"Thank you for the great review, Jean! We're glad we were able to help make the claims process easy and answer your questions."
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Paul Sampson

September 3, 2026

5  out of  5
rating by Paul Sampson
"Excellent Staff and Service!!!"
We responded:
"Thank you so much for the review, Paul! We appreciate your trust in our team and you choosing our office."
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Tom Hundt

August 31, 2026

5  out of  5
rating by Tom Hundt
"Excellent customer service"
We responded:
"Thank you so much for the 5-star review, Tom! We appreciate your trust in our team and you choosing our office.
"
Profile photo of Elizabeth Swift

Elizabeth Swift

August 22, 2026

5  out of  5
rating by Elizabeth Swift
"In shopping for condo insurance, I met with two members of the team. They offered knowledgeable suggestions. Our condo association is in the process of attempting to meet all those goals so we can purchase State Farm coverage for a future policy. I especially appreciated the willingness of staff to have a real-life, in-person meeting in a virtual high-tech world. Thank you!"
We responded:
"Thank you for the thoughtful review, Elizabeth! We're glad our team was able to provide helpful recommendations!"
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Lisa Kersting

August 20, 2026

5  out of  5
rating by Lisa Kersting
"This office has totally got my back and saves me money on my insurance! I just got a new phone and thought I had everything synced over with everything important. Well, I was so wrong. They noticed my Safe drive had not been working and contacted me. I got it fixed and all is well now. Thank you very much Kurt and Peyton! 😊"
We responded:
"Thank you so much for the kind words, Lisa! We're glad Peyton was able to catch that and help get everything back on track. We appreciate you trusting our team with your insurance!"
Profile photo of Justin Matsick

Justin Matsick

August 20, 2026

5  out of  5
rating by Justin Matsick
"Always quick to respond with answers, timely, and prompt which is awesome. In a fast paced world it is nice to have Kurt keeping up!!"
We responded:
"Hey Justin...thank you for the review! Great customer service is one of the many things we pride ourselves on just like you and your company do!"
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Shelby Jacobson

August 17, 2026

5  out of  5
rating by Shelby Jacobson
"Peyton is always so incredibly helpful when I call! She helped me promptly update the insurance verification needed when I refinanced my vehicle and updated everything on their end for me. Kurt Pfaff’s office has always been especially kind, knowledgeable, and helpful. Highly recommend their office!"
We responded:
"Thank you so much for the kind words, Shelby! We're glad Peyton was able to get everything updated quickly and appreciate you recommending our office!"
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Kirsten Kast

August 12, 2026

5  out of  5
rating by Kirsten Kast
"Parker and Nicole were extremely pleasant and professional. Definitely a great experience out of many (not great) with an insurance office. Highly recommend!!!"
We responded:
"Thank you, Kirsten, for your kind words! We're thrilled to hear that Parker and Nicole provided you with a pleasant and professional experience. Your recommendation means a lot to us, and we look forward to continuing to serve you."
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Cheryl Dion

August 10, 2026

5  out of  5
rating by Cheryl Dion
"State Farm Ins. Kurt Pfaff in Onalaska the best for Home and Auto etc. Great to work with!"
We responded:
"Thank you for the 5-star review, Cheryl! We appreciate you and are always here whenever you need us.
"
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Zach Larson

August 5, 2026

5  out of  5
rating by Zach Larson
"Professional and friendly! Thanks Dominic!"
We responded:
"Zach...Thank you so much for your kind words! We're thrilled to hear you had a professional and friendly experience. Dominic will be happy to know he made a great impression. We appreciate your business!"
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Tom Hurm

August 5, 2026

5  out of  5
rating by Tom Hurm
"We had a claim for water damage at our home. We then had to deal with different vendors for clean up, cabinet removal and replacement, and remove wood flooring (Lappins). Counter top removal and replacement (Solid Surface Specialists). Plumbing work (Every Plumbing). Wood floor replacement (Floorcrafters). Had a little difficulty because our claim was assigned to an agent in Arizona. I had to deal with Hallie at Kurt Pfaff's office. [I would like to comment that she helped me with every question or concern I had. ] All of the claims were handled well and paid in full."
We responded:
"Thank you so much for taking the time to share your experience, Tom! We know a water damage claim can be stressful. We're glad everything was handled well and your claim was paid in full. We appreciate your kind words and are happy Halle was able to help you throughout the process."
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sjohnson sjobeck

August 4, 2026

5  out of  5
rating by sjohnson sjobeck
"I'd like to thank CJ for his professionalism and help in saving us thousands of dollars! Very great to work with CJ!"
We responded:
"Thank you for the 5-star review! We're happy to hear CJ was able to help you save thousands of dollars. We appreciate your support and look forward to being here whenever you need us!"
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M hyde

August 4, 2026

5  out of  5
rating by M hyde
"Always there when needed!"
We responded:
"Thank you for the 5-star review! We appreciate your support and are glad we could help."
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Victoria

July 31, 2026

5  out of  5
rating by Victoria
"Dominic did a very good job of explaining the Insurance World to us....Great Job!"
We responded:
"Thank you, Victoria! We're so glad Dominic was able to help explain your coverage. We appreaciate your review!"
Profile photo of Adriyana Ranta

Adriyana Ranta

July 31, 2026

5  out of  5
rating by Adriyana Ranta
"Cj was great to work with! He made everything easy and saved us a bunch of money!!"
We responded:
"Thank you, Adriyana! We're happy CJ was able to help and save you money. We appreciate your review!"